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Terms & Conditions

TERMS & CONDITIONS

* Terms & Conditions apply to UK/EU only

DELIVERY

Goods will be delivered within 14 working days of your order. Hand-embroidered fabric ‘All over Vine’ is a special fabric only made to order, this takes a minimum of 10 weeks to produce depending on the quantity ordered. You will be advised of an approximate delivery date and kept fully informed during the process of production.

We will notify you when your payment has cleared and goods are dispatched.

CANCELLATION

If you would like to cancel your order before it has been dispatched, you may do so quoting your name and order reference number. If goods have already been dispatched, please see the section below on returns and exchanges.

Cut lengths of fabric may not be cancelled without a cancellation charge of 50 percent of cost of fabric. Fabric made to order will incur a cancellation charge of 50 percent of cost if cancelled after order has been confirmed. This does not affect your statutory rights if goods are faulty.

RETURNS & EXCHANGES

If for any reason you are unsatisfied with our products, (this excludes cut lengths of fabric or specially made products, see above) please email info_at_barbaracoupe_dot_co_dot_uk The goods  must be returned within 14 days, unused and in their original packaging, for a full refund. We suggest that you use a recorded delivery service or obtain a certificate of posting, as the goods remain your responsibility until they arrive at our address. We will gladly offer you an exchange, refund or credit note. We do not refund the return postal charges unless the goods are faulty. 

COLOUR AND DESCRIPTION

We have taken great care to ensure that the colour reproduction in our website is true, however, a slight variation in the actual goods may occur. If you are dissatisfied please see the returns section above.

Fabrics are hand-loomed and hand-embroidered, variations in the designs and weave do occur, this is part of the charm of the individual products and are not considered faults.

Please note that fabric used for the cushions may be from different dye batches and we cannot guarantee a colour match if buying more than one cushion, although we will always endevour to try to match.

SUNLIGHT DAMAGE

Please note that fabric and cushions are likely to fade if left in direct sunlight for prolonged periods. Double or triple glazed windows are able to slow the rate of damage caused by UV light, but we suggest keeping susceptible items away from direct sunlight.

OVERSEAS ORDERING


Barbara Coupe is not liable for any customs charges made in the recipients countries.  The customer is completely responsible for these charges.

All orders will be refunded in Sterling.  Barbara Coupe cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.  We would ask our customers to consider this before placing any overseas orders.

Customer Service

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