TERMS & CONDITIONS
* Terms & Conditions apply
to UK only
Goods will be delivered within
14 working days of your order. Hand-embroidered fabric ‘All over Vine’
is a special fabric only made to order, this takes a minimum of 10 weeks
to produce depending on the quantity ordered. You will be advised of
an approximate delivery date and kept fully informed during the process
We will notify you when your payment
has cleared and goods are dispatched.
If you would like to cancel your
order before it has been dispatched, you may do so quoting your name
and order reference number. If goods have already been dispatched, please
see the section below on returns and exchanges.
Cut lengths of fabric may not
be cancelled without a cancellation charge of 50% of cost of fabric.
Fabric made to order will incur a cancellation charge of 50% of cost
if cancelled after order has been confirmed. This does not affect your
statutory rights if goods are faulty.
RETURNS & EXCHANGES
If for any reason you are unsatisfied
with our products, (this excludes cut lengths of fabric or specially
made products, see above) please return the goods within 14 days, unused
and in their original packaging, for a full refund. We suggest that
you use special delivery or obtain a certificate of posting, as the
goods remain your responsibility until they arrive at our address. We
do not refund your postage charges.
COLOUR AND DESCRIPTION
We have taken great care to ensure
that the colour reproduction in our website is true, however, a slight
variation in the actual goods may occur. If you are dissatisfied please
see the returns section above.
Fabrics are hand-loomed and hand-embroidered,
variations in the designs and weave do occur, this is part of the charm
of the individual products and are not considered faults.
Please note that we will contact
you for a price for shipping for you to confirm your acceptance.